Operational Defect Database
BugZero found this defect 187 days ago.
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WatchGuard Technologies | kA16S000000byrtSAA
AP cannot connect to Gateway Wireless Controller after change from cloud management to local management
Last update date:
11/14/2023
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.1.x
11.10.x
11.10
11.10.1
11.10.2
11.10.3
11.10.4
11.10.5
11.10.6
Fixed releases:
All
Description:
Issue
If you have recently removed an AP from cloud management in Wi-Fi Cloud, and changed to local management to manage the AP from the Gateway Wireless Controller on a Firebox, the AP might remain in the "Discovered" status, but cannot be paired or configured by the Gateway Wireless Controller.
Workaround/Solution
If you upgraded the AP to firmware v13.x or higher while the AP was managed by Wi-Fi Cloud, the device will not be able to be paired and configured by the Gateway Wireless Controller on a Firebox. The latest supported firmware release for locally-managed APs with a Gateway Wireless Controller on a Firebox is v11.0.0-36-4.You must downgrade the firmware version to v11.0.0-36-4. For instructions on how to downgrade the AP in Wi-Fi Cloud, go to Update AP Firmware in Wi-Fi Cloud. You can also download the firmware from software.watchguard.com and install the firmware with the AP command line interface which requires assistance from a WatchGuard Support representative.
