Operational Defect Database
BugZero found this defect 151 days ago.
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WatchGuard Technologies | kA16S000000bz7DSAQ
AD authentication to Management Server fails after upgrade to WSM v12.10
Last update date:
12/23/2023
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.10.x
Fixed releases:
v12.10.2
Description:
Issue
After you upgrade WSM to v12.10, Active Directory authentication might fail when you log in to the Management Server. When this occurs, you could see application event log messages such as: Error (8203), Authentication failed; ((dn_get) 000004DC: LdapErr: DSID-0C090A69, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v4563) <wmserver_auth peer='X.X.X.X' /> (permission denied) Or: Error (8203), Authentication failed; ((ldap_sasl_bind) connection to LDAP server <domainname>:3269 failed (-1)) <wmserver_auth peer='X.X.X.X' /> (permission denied)
Workaround/Solution
Open the Services app in Windows.Select the WatchGuard Management Server service.Click Restart. This fixes the issue temporarily. When it occurs again, you must repeat the workaround steps.
