Operational Defect Database
BugZero found this defect 135 days ago.
Data sources
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WatchGuard Technologies | kA16S000000bzBFSAY
ThreatSync automation policy templates fail to load after deleting subscriber accounts
Last update date:
3/27/2024
Affected products:
ThreatSync
WatchGuard Cloud
Affected releases:
All
ThreatSync
WatchGuard Cloud
Fixed releases:
All
Description:
Issue
When you delete a tier-2 subscriber account that is assigned to a Service Provider level ThreatSync automation policy, the automation policy fails to load. If you try to modify or view automation policy details, you will see a spinning progress indicator that spins indefinitely: Note: Existing ThreatSync automation policies continue to function for incidents created for all other managed accounts.
Workaround/Solution
Before you delete a tier-2 subscriber account in WatchGuard Cloud, review your Service Provider ThreatSync automation policy templates and manually remove the account from the templates first. If you have a ThreatSync automation policy template that fails to load, contact WatchGuard Technical Support.
