Operational Defect Database
BugZero found this defect 122 days ago.
Data sources
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WatchGuard Technologies | kA16S000000bzFCSAY
Firebox or Access Point fails to register when you allocate it to a delegated account
Last update date:
3/12/2024
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.1.x
11.10.x
11.10
11.10.1
11.10.2
11.10.3
11.10.4
11.10.5
11.10.6
Fixed releases:
All
Description:
Issue
When you allocate a Firebox or Access Point from your Service Provider account to a delegated account, the device does not register and shows as Never Connected in WatchGuard Cloud. You might see a log message with the text: Error 500 during registration: Internal Server Error
Workaround/Solution
Log in to the delegated account.Select Administration > Trials and start a trial in the account.Add the device to the delegated account. It should register correctly.
