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WatchGuard Technologies | kA16S000000bzIzSAI
WatchGuard Endpoint Security connection error between endpoint devices and SEG Smart View
Last update date:
1/30/2024
Affected products:
WatchGuard Endpoint Security
Affected releases:
All
WatchGuard Endpoint Security
Fixed releases:
All
Description:
Issue
This issue applies to WatchGuard EPP, EDR, EDR Core, EPDR, and Advanced EPDR. It was resolved in Hotfix WGUA-1999. In some situations, there could be a connection error between an endpoint device and the SEG Smart View that is caused by the Device Control protection included in WatchGuard Endpoint Security products v8.00.20.X to v8.00.30.X. For information on how to determine the version of your WatchGuard Endpoint Security product, go to Determine the Software Version in Help Center.
Workaround/Solution
A hotfix is available to resolve this issue.To apply a hotfix on the affected endpoint: Download and save the hotfix file to the endpoint: hf-wgua-1999-psindvct-excdeviceid.exeDouble-click the downloaded file.The hotfix installation does not require you to restart the computer. However, under certain circumstances, you might be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer immediately, select No when prompted. This postpones the application of the hotfix until the next system restart. Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart. Registry Key Details The hotfix updates these registry keys:Registry KeyValueHotfix included in future versions?HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PSINDvct\Parameters\InternalExcDeviceId [REG_SZ] "PNPC031"No Verify Hotfix Application To confirm the correct application of the hotfix, verify the values of these registry keys:32-Bit Architecture64-Bit ArchitectureRegistry KeyValueRegistry KeyValueHKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSINDvct_ExcDeviceIDRevision [REG_DWORD]1HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\ HF_PSINDvct_ExcDeviceID Revision[REG_DWORD] 1 HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSINDvct_ExcDeviceID Result [REG_DWORD] 0 = Success1 = Not Applied2 = Error HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\ HF_PSINDvct_ExcDeviceID Result[REG_DWORD] 0 = Success1 = Not Applied2 = Error
