Operational Defect Database
BugZero found this defect 110 days ago.
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WatchGuard Technologies | kA16S000000bzJ9SAI
WatchGuard Endpoint Security immediate and scheduled scans blocked
Last update date:
1/30/2024
Affected products:
WatchGuard Endpoint Security
Affected releases:
All
WatchGuard Endpoint Security
Fixed releases:
All
Description:
Issue
This issue applies to WatchGuard EPP, EDR, EDR Core, EPDR, and Advanced EPDR. It was resolved in Hotfix WGUA-623. On WatchGuard Endpoint Security protection software versions v8.00.22.0010 to v8.00.22.0023, immediate and scheduled scans might be blocked under some circumstances. For information on how to determine the version of your WatchGuard Endpoint Security product, go to Determine the Software Version in Help Center.
Workaround/Solution
A hotfix is available to resolve this issue.To apply a hotfix on the affected endpoint: Download and save the hotfix file to the endpoint: hf-wgua623-scanfeature.exeDouble-click the downloaded file.The hotfix installation does not require that the computer restart. However, under certain circumstances, you might be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer immediately, select No when prompted. This postpones the application of the hotfix until the next system restart. Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart. Registry Key Details The hotfix updates these files:File NameValueFile VersionModified DateHotfix included in future versions?WAScanner.exeC:\Program Files (x86)\Panda Security\WAC\WAScanner.exe8.0.22.002423 January 2024Yes.Futurev8.00.22.0024PSUNScan.dllC:\Program Files (x86)\Panda Security\WAC\PSUNScan.dll4.0.16.019 December 2023Yes.Futurev8.00.22.0024 Verify Hotfix Application To confirm the correct application of the hotfix, check the file version (in File Details section) or verify the values of these registry keys:32-Bit Architecture64-Bit ArchitectureRegistry KeyValueRegistry KeyValueHKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_ScanFeatureRevision [REG_DWORD]1HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_ScanFeature Revision[REG_DWORD] 1 HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_ScanFeature Result [REG_DWORD] 0 = Success1 = Not Applied2 = Error9 = On Reboot Operation HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_ScanFeature Result[REG_DWORD] 0 = Success1 = Not Applied2 = Error9 = On Reboot Operation
