Operational Defect Database
BugZero found this defect 326 days ago.
Data sources
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WatchGuard Technologies | kA16S000000gDLnSAM
Endpoint Security protection errors on Windows laptops after hibernation or suspension mode
Last update date:
6/28/2023
Affected products:
WatchGuard Endpoint Security
Affected releases:
All
WatchGuard Endpoint Security
Fixed releases:
All
Description:
Issue
This Known Issue applies to WatchGuard EDR, EDR Core, EPDR, and Advanced EPDR. Windows endpoints with Endpoint Security protection version 8.00.21.xxxx can show protection errors after hibernation or suspension mode.For information on how to determine your protection version, go to Determine the Software Version in Help Center.
Workaround/Solution
A hotfix is available to resolve this issue.To apply a hotfix on the affected endpoint: Download and save the hotfix file to the endpoint: hotfix_psanmsrvc_gui_8.00.21.x.exe.Double-click the downloaded file.If prompted, to fully apply the hotfix, restart the endpoint. Note: To download an unattended or silent version of the hotfix, click here.
