Operational Defect Database
BugZero found this defect 20 days ago.
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WatchGuard Technologies | kA1Vr0000001dqXKAQ
Shadow Copies performance issues
Last update date:
4/29/2024
Affected products:
WatchGuard Cloud
WatchGuard Endpoint Security
Affected releases:
All
WatchGuard Cloud
Fixed releases:
All
Description:
Issue
This issue applies to WatchGuard EPP, EDR, EDR Core, EPDR, and Advanced EPDR. It was resolved in Hotfix WGUA-2617. Sometimes performance issues occur related to the Shadow Copies feature in WatchGuard Endpoint Security products. This issue affects the Endpoint Security protection software v8.00.22.0010 to v8.00.22.0023. For information on how to determine the version of your WatchGuard Endpoint Security product, go to Determine the Software Version in Help Center. File Details The hotfix updates these files: File NameLocationFile VersionModification DateIncluded in Protection?PSANModProActive.dllC:\Program Files (x86)\Panda Security\WAC\ PSANModProActive.dll4.0.19.25 February 2024Yesv8.00.22.0024
Workaround/Solution
A hotfix is available to resolve this issue. To apply a hotfix on the affected endpoint: Download and save the hotfix file to the endpoint: https://www.pandasecurity.com/resources/sop/pad/hf-wgua2617-shadowcopies-psanmodproactive.exeDouble-click the downloaded file.The hotfix installation does not require you to restart the computer. However, under certain circumstances, you might be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer immediately, select No when prompted. This postpones the application of the hotfix until the next system restart. To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart. Verify Hotfix Application To confirm the correct application of the hotfix, check the file version (in File Details section) or verify the values of these registry keys. 32-Bit Architecture64-Bit ArchitectureRegistry KeyValueRegistry KeyValueHKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_ShadowCopies_PSANModProActiveRevision [REG_DWORD]1HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_ShadowCopies_PSANModProActive Revision[REG_DWORD] 1 HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_ShadowCopies_PSANModProActive Result [REG_DWORD] 0 = Success1 = Not Applied2 = Error9 = On Reboot Operation HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_ShadowCopies_PSANModProActive Result[REG_DWORD] 0 = Success1 = Not Applied2 = Error9 = On Reboot Operation
