Operational Defect Database
BugZero found this defect 18 days ago.
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WatchGuard Technologies | kA1Vr0000001he1KAA
Users stuck on black screen after they lock a computer with the AuthPoint agent for macOS installed
Last update date:
5/1/2024
Affected products:
AuthPoint
Affected releases:
All
AuthPoint
Fixed releases:
All
Description:
Issue
When a user locks a computer with the AuthPoint agent for macOS installed, the system might not fully unlock afterwards. This leaves the user on a black screen that only shows the mouse, and no actions can be taken. This only happens when users lock a computer, not when they log in.
Workaround/Solution
No workaround exists at this time. We recommend that you restart the computer and log in as normal.
