Operational Defect Database
BugZero found this defect 1946 days ago.
Data sources
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SonicWall | GEN7-35947
NSa 4700, NSa 5700, NSa 6700, NSsp 10700, NSsp 11700, and NSsp 13700 models only: If an administrator is logged into both the Safe Mode user interface and the Safe Mode command-line interface at the same time, and uploads firmware and restarts the appliance with the current configuration or factory default, the unit will stop responding after displaying the message Installed Firmware.
Last update date:
6/4/2020
Affected products:
NSa 2700
NSa 3700
NSa 4700
NSa 5700
NSa 6700
NSsp 10700
NSsp 11700
NSsp 13700
NSv 270
NSv 470
NSv 870
TZ270
Affected releases:
7.0.1-5095
Fixed releases:
7.0.1-5111
Description:
NSa 4700, NSa 5700, NSa 6700, NSsp 10700, NSsp 11700, and NSsp 13700 models only: If an administrator is logged into both the Safe Mode user interface and the Safe Mode command-line interface at the same time, and uploads firmware and restarts the appliance with the current configuration or factory default, the unit will stop responding after displaying the message Installed Firmware. When using Safe Mode upload to firmware and restart with the current configuration or factory default, the firewall will hang after displaying the message Installed Firmware:. (This issue only affects NSa 4700, NSa 5700, NSa 6700, NSsp 10700, NSsp 11700, and NSsp 13700 models.) Shut down and restart the firewall to restore the configuration. Do not log into the Safe Mode console window and the Safe Mode management user interface at the same time.
